SMS Terms of Service

PROGRAM DESCRIPTION

These SMS Terms of Service govern the text messaging program operated by C. Mack and Associates, LLC d/b/a A Ne"U" Travel ("A Ne"U" Travel," "we," "us," or "our"). By opting in to our text messaging program, you agree to these SMS Terms of Service, our Privacy Policy, and our Terms & Conditions.

Our text messaging program is available to individuals 18 years of age or older who reside in the United States. This program is not intended for individuals under 18 years of age.

HOW YOU OPT IN

You opt in by providing your mobile phone number on our website inquiry form and checking one or both of the following boxes, which are unchecked by default and provided separately from one another:

• Notifications and Alerts — consent to receive non-marketing service text messages about your inquiries, appointment reminders, booking updates, and other service-related notifications.
• Marketing and Promotional Messages — consent to receive marketing and promotional text messages, including special offers, travel promotions, and updates about our services.

Consent to receive text messages is never a condition of purchase or of receiving any of our services. You may submit an inquiry without opting in to text messaging and you may opt in to one category of messages without opting in to the other.

MESSAGE FREQUENCY

Message frequency varies. The number of messages you receive depends on your relationship with us and on the type of messages you have consented to receive. Service-related notifications are typically sent in connection with an active inquiry, appointment, or booking. Marketing and promotional messages are sent periodically.

MESSAGE AND DATA RATES

Message and data rates may apply for any messages sent to you from us and to us from you. Charges are imposed by and payable to your mobile carrier under your wireless plan. Please contact your wireless carrier for details about your text and data plan.

Carriers are not liable for delayed or undelivered messages.

HOW TO OPT OUT

You can cancel the SMS service at any time. Simply text STOP to the number from which you received our messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may opt in again by checking the applicable box on our inquiry form.

You may also opt out of one category of messages while remaining opted in to the other by contacting us at info@aneutravel.com or by calling +1 888-535-2638.

HOW TO GET HELP

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at info@aneutravel.com or +1 888-535-2638.

Our concierge hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

NO SHARING OF MOBILE INFORMATION

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All other categories of information described in our Privacy Policy exclude text messaging originator opt-in data and consent.

We may share mobile information with service providers and platform vendors that process messages on our behalf. These providers are permitted to use that information only to deliver the messaging services to us, and not for their own marketing purposes.

ELIGIBILITY, CHANGES, AND SUPPORTED CARRIERS

The text messaging program is offered to residents of the United States on participating carriers. We may update these SMS Terms of Service from time to time. Updated versions will be posted on this page and are effective immediately on posting. Your continued participation in the program after an update constitutes your acceptance of the revised terms.

Delivery of messages is subject to effective transmission by your mobile carrier and is outside of our control. We are not responsible for messages that are delayed, undelivered, or misdirected by a carrier or messaging platform.